Run your mouse over a feature on the left to see full details

MulteLearn persevere in creating products that work on as many operating systems as possible.

If a product doesn't appear to function correctly, please check these fixes first :

Windows XP^TM SP2 upgrade or new install causes constant script prompts?(01/09/04)

Scoring over 100% on text questions? Click here for solution (23/09/04)

Scoring over 100% on Chemistry Higher Paper (190.htm)? Click here for solution (23/09/04)

Tell us of your system if you do have a problem not shown

Ensure your browser is up to date (almost all are free to download)

On older computers, close programs you are not using, to increase memory availability

Computers older than 6 years may experience delays as images and animations change

Javascript is NOT the same as Java (scripts of applets) Browser problem
Check you are using
Internet Explorer 5.0 5.5 6.0 or later
Netscape 7 or 8 (far better)
AOL
But Mozilla and Opera users will have to use one of the above
Upgrade your browser to a current version, usually for free

Javascript problems
Have you turned OFF Javascript in your browser
(The default setting for browsers is Javascript to be ON, you would have had to actively turn Javascript OFF, which is very unusual)

Browser crashes / freezes
Insufecient RAM (memory) on an older system
Please close down other programs to release memory

Internet Security software
may cause problems depending on the settings YOU chose
Norton Internet Security, Sophos etc. allow you to customise your settings, have you overdone it? WebPage not available
Ensure you have typed in the correct network path
All MulteLearn webpages end in .htm (not .html)
Are you permitted to access the MulteLearn Exercises at this time?
You should open the chem.htm or chemhome.htm webpages only
You should navigate to all the other webpages from chem.htm or chemhome.htm
You should not try to open an Exercise file directly

Intranet / Internet
Does your school allow access to the school intranet via the Internet?


Sharing a CD-ROM drive
You cannot usually share a CD-ROM drive, unless your network is set up to do so.


Saving Files
Ask your Network Administrator / Teacher where your 'test results' should be saved

No printer window appears
See your Network Administrator
Printing may be disabled on your Network

No printer shown in the printer window
Do you have a printer installed?
Do you have permission to use a network printer?

No output from my printer
Switched on?
Selected the correct printer (e.g. not selected 'Microsoft Document Image Writer' or similar)?
Selected an 'out of range' page (i.e. page 8 of only 7 pages!)

Printer jammed / unreadable
Press Print Test again
You can select All or just a single page
Suggest select Portrait layout, not Landscape We apologise!
We are not perfect, and although we take great care to check and proof-read, some errors may go unnoticed

Please send us an email of the Exercise Name and Question Number and much details as you can

As a Thank-You, we will send you a FREE Student Version of the Subject (with corrected text), if you supply your School Name and Address
As a text file
Text files are very small, and readable by almost any computer system
All end with .txt
May be attached to an email to the Teacher
May be pasted into the body of an email, for greater security, depending on your anti-virus policy

As a spreadsheet
It may be more convenient to save as an .xls file which is openable with Excel(tm)
You will find cells A1 to E** contain the core of result data, (** depends on the number of questions)

As a print out
Students can print out their responses for examination by the Teacher
who can then give extra advice as required. Free Upgrades
As part of our after-sales support, MulteLearn Ltd provide FREE upgrades of our products.

You will see listed on ther next webpage, any upgrade available for the product(s) you have
To try them out, follow the link to the 'Try Exercise' which it applies to.
To receive the update, click the 'Get Update' link, which will ask for your email address
Make a note of the exact file name shown, and send the email, using the address you wish to receive our reply.***
This may be the Network Adminstrator / Manager or yourself, according to your network security policy.
We will check our database for its suitability for the product you purchased.
MulteLearn will then email you a zipped attachment containing the update, and installation advice.

When we send the email, it will give your Original Order Number, Order Date and our Invoice Number for security purposes in the text of the email.
DO NOT OPEN any attachment purporting to come from MulteLearn Ltd. unless this data is correct.
MulteLearn Ltd. will NEVER send any attachment, WITHOUT these, or any other data that YOU may wish to specify.
Only unzip the attachment if the zipped file name matches the update requested.***
Install the update as advised in the text of the email.

If you would prefer to receive the latest version of the 'hard copy' CD-ROM containing all the updates
Then you will need to order a 'Hard Copy Update' for £11.50 inc. postage

Click the Fixes and Updgrades to take you to the Updates page If your Problem is not mentioned, email us and we will suggest solutions
Please give as many details as possible

Your operating system (e.g. Windows 98(tm))
Your Browser including version (e.g. Internet Explorer 5.0)
The MulteLearn WebPage that causes the problem (e.g. chemtest.htm)
Does the error occur on the Internet website, CD-ROM, Your Network, Home PC,
What internet security software do you use (e.g. Norton Internet Security 2004)
What is the problem?
Is the problem occassional or every time?

Now Click 'Contact for Help'